Karel Costa-ArmasFeb 213 minEmpathy and Compassion - Listening and Understanding ComplainantsNobody likes to hear complaints. Especially when the complaints come from the same people over and over again. Community Association...
Karel Costa-ArmasFeb 202 minThe Secret – AccountabilityWhat would be the one thing concerned owners want from their leadership? Accountability.
Karel Costa-ArmasFeb 22 minRed Flags - That Indicate Trouble at Your AssociationHere are four red flags that may cause you to believe you have a legitimate claim that points to Fraud or Theft in your community:...
Karel Costa-ArmasJan 183 minDo Not Let the Board be Abused and Interrogated.There may come a time when you witness a resident being rude, loud, and abusive. Actually, it occurs quite often at board meetings. It...