Karel Costa-ArmasFeb 213 minEmpathy and Compassion - Listening and Understanding ComplainantsNobody likes to hear complaints. Especially when the complaints come from the same people over and over again. Community Association...
Karel Costa-ArmasJan 183 minDo Not Let the Board be Abused and Interrogated.There may come a time when you witness a resident being rude, loud, and abusive. Actually, it occurs quite often at board meetings. It...
Karel Costa-ArmasJul 10, 20233 minDocumenting Unexpected Incidents: Risk ManagementCommunity associations are micro-governments within every city and state in this Nation. Since they are also governed by local, state,...
Karel Costa-ArmasJun 9, 20231 min4 Qualities That Improve Management Styles What can managers concentrate on to improve their management style? Among many things, there are four C's to keep in mind. Communication...